Frequently Asked Questions
1. What services do you offer?
We specialize in Residential Cleaning, Deep Cleaning, Move-In/Move-Out Cleaning, and Airbnb Turnover Cleaning throughout Charleston and the surrounding areas.
2. How do I schedule a cleaning service?
You can request a free estimate through our website, call us at (843) 509-7481, or send us a message through our contact page. We recommend scheduling at least 48 hours in advance whenever possible.
3. How much does your cleaning service cost?
Every home is different, so pricing is based on the size of the property, current condition, level of detail required, and frequency of service. We provide personalized estimates to ensure you receive the right level of cleaning for your home.
4. Do I need to be home during the cleaning?
No, you don’t have to be home while we clean. If you’re comfortable, you can provide us with entry instructions or leave a key in a secure location. We take your privacy and security very seriously.
5. What Is Included In A Deep Cleaning?
Deep cleaning includes everything covered in a standard cleaning, plus additional attention to detail in areas that typically require extra care. This may include baseboards, doors, light fixtures, cabinet exteriors, detailed bathroom cleaning, and other hard-to-reach areas.
6. What products do you use for cleaning?
We use professional-grade cleaning products that are effective and safe for most households. If you prefer eco-friendly products or have specific sensitivities, please let us know, and we will gladly accommodate your preferences whenever possible.
7. Can I request the same cleaner each time?
Yes! We try our best to assign the same cleaning professional for recurring services to maintain consistency and familiarity.
8. How long will the cleaning take?
The duration of the cleaning depends on the size of the space and the type of service requested. On average:
- Standard cleaning: 1,5 – 3,5 hours
- Deep cleaning: 4 – 7 hours
- Move-out cleaning: 5 – 7 hours
We’ll provide you with a time estimate when you schedule your appointment.
9. What if I’m not satisfied with the cleaning?
We offer a satisfaction guarantee. If you’re not happy with the results, let us know within 48 hours and we will return to fix any issues at no extra cost.
10. What is your cancellation policy?
We require at least 24 hours’ notice for cancellations or rescheduling.
- Less than 24 hours’ notice: A cancellation fee may apply.
- No-shows or last-minute cancellations may result in a full-service charge.
11. Do you offer referral rewards?
Yes. We appreciate referrals and offer referral rewards as a thank-you for recommending Breeze Pro Clean to friends, family, or neighbors.
Contact us to learn more about available rewards!
12. Are you insured and bonded?
Yes! Breeze Pro Clean is fully insured and bonded. This protects you and your property in case of any accidents or damages during the cleaning service.
13. How do I pay for my cleaning service?
We accept major credit and debit cards, cash, checks, Venmo, Apple Cash, and Zelle. Payment is typically due upon completion of the service unless other arrangements have been made in advance.
If you have any questions about payment options, feel free to contact us before your cleaning appointment.
14. Do you bring your own cleaning supplies and equipment?
Yes! Our team brings all necessary cleaning products and equipment. If you’d prefer us to use specific products or equipment, just let us know.
15. Can I customize the cleaning service to my needs?
Absolutely! We offer flexible cleaning plans based on your specific requirements. Just let us know what areas to focus on or any special requests.
16. Do you clean pet hair and odors?
Yes. We can help reduce pet hair, dander, and everyday pet-related messes as part of our cleaning services. If you have pets, please let us know so we can plan accordingly.
17. Do you offer same-day or emergency cleaning services?
Same-day cleaning appointments may be available depending on our schedule. Please contact us directly to check current availability.
18. Do I need to tip the cleaners?
Tipping is not required but always appreciated. If you feel that your cleaner did an exceptional job, a tip is a nice way to show your appreciation.
19. Can I book recurring services?
We offer weekly, bi-weekly, and monthly recurring cleaning plans. Recurring clients enjoy priority scheduling and the convenience of maintaining a consistently clean home.
20. What areas do you serve?
We proudly serve Charleston, North Charleston, Mount Pleasant, Goose Creek, Summerville, Isle of Palms, Sullivan’s Island, Johns Island, Kiawah Island, Seabrook Island, Folly Beach, Hanahan, Moncks Corner, Ladson, Nexton, and surrounding communities.
If you’re unsure if we cover your area, just give us a call!
21. How do I contact you?
Ready to schedule a cleaning? Contact Breeze Pro Clean at (843) 509-7481, email contact@breezeproclean.com, or request a free estimate through our website. We look forward to helping you enjoy a cleaner, more comfortable home.